Orders also cannot be returned to J.Crew Factory locations in Canada. J.Crew Factory merchandise cannot be returned to a J.Crew retail location. address for a full refund or exchange within 30 days of original purchase. J.Crew Factory accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. In stores, requests to return or exchange merchandise received as a gift Once we receive your return, we will refund the purchase amount to a J.Crew When using our prepaid label $7.50 will be deducted from your refund. To start your return and generate a prepaid label (no printer required). Upon the return of an item, you will forfeit any rewards applied on that purchase. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged. Items delivered by our Marketplace vendors must be returned directly to them by following the instructions enclosed in your package and will not be accepted at J.Crew stores or the distribution center. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. For your convenience, online and phone purchases may be returned to a J.Crew store. Please allow up to two weeks from the date you mail your item(s) back for your return to be processed-you will receive an email confirmation when complete. Return must be received and processed within 30 days to receive a refund to the original form of payment. J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.
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